Introduction to the Total Mobility Scheme

The Total Mobility Scheme provides subsidised licensed taxi services to people who have an impairment that prevents them from undertaking any one or more of the following five components of a journey unaccompanied, on a bus, train or ferry in a safe and dignified manner:

  1. getting to the place from where the transport departs
  2. getting onto the transport
  3. riding securely
  4. getting off the transport
  5. getting to the destination

The scheme provides:

  • vouchers or electronic cards to eligible scheme members that discount the normal taxi (or specialist transport provider) fare by 50 percent up to a maximum fare (set by the relevant regional council, or Auckland Transport)
  • funding to scheme providers to help purchase and install wheelchair
  • payment to the owners of hoist vehicles for each Total Mobility Scheme member who requires the use of a wheelchair hoist on a trip

Initiated in the early 1980s, the scheme is provided throughout New Zealand. The scheme is jointly funded by local and central government. The scheme is managed and operated by mobility coordinators in regional councils. There are some variations in the scheme from region to region to reflect local differences.

The scheme was reviewed in 2005 by the Ministry of Transport. The review recommended a number of changes to improve the consistency and portability of the scheme. The NZ Transport Agency has been working with regional councils and most of the recommendations have been implemented.

The Total Mobility Scheme is not intended to be a substitute for transport services that are the responsibility of other government agencies or rest home providers.

For further information on the Total Mobility scheme please see the NZ Transport Agency’s user guide Total Mobility around New Zealand (external link) and Total Mobility Scheme - A guide for local authorities (external link) .

Or contact your regional council (external link) .