About the consultation
We want to strengthen the Total Mobility scheme to make it better for the people who use it and those who fund it.
We want to hear your thoughts on six proposals. The Discussion document sets out the proposals.
Consultation materials are available in alternate formats. These are provided at the end of this page.
Consultation is open until 22 March 2026.
What is Total Mobility?
The Total Mobility scheme helps people with long-term impairments travel when they cannot use public transport on their own. It pays part of the cost for taxis and sometimes other transport, making it easier for users to meet daily needs and take part in their community.
Why are you reviewing Total Mobility?
The Government will keep funding Total Mobility, but as demand grows, we need to make sure the scheme reaches those who need it most. The review will look at short-term improvements and possible longer-term changes, keeping in mind funding is limited.
We are proposing to:
- clarify Total Mobility's purpose and make eligibility assessments more consistent. We don't want to change who can get Total Mobility, but we want a clearer purpose statement and to strengthen the process to enter the scheme – strengthening evidence requirements and more regular checks that people still qualify for the scheme.
- introduce more targeted support allocations for Total Mobility. This includes ways to incentivise more wheelchair accessible trips and options to limit the number of subsidised trips a user can take, whether that's the same number of subsidised trips for everyone, or a lower initial subsidised trips that is increased depending on individual need.
- promote innovation in how Total Mobility is delivered. This includes enabling new types of providers to enter the scheme, such as ride-hail services like Uber and other forms of transport to meet the needs of Total Mobility users. We're still seeking feedback on what is needed to make sure new types of providers are still safe and accessible for Total Mobility users. We're also seeking feedback on introducing a national public transport concession for people with disabilities.
Online public consultation sessions
Sign up to attend one of our online public consultation sessions using the email link below for your preferred day:
Thursday 19 February 2026, 12:30–2pm (90 minutes)
Thursday 26 February 2026, 5–6:30pm (90 minutes)
Provide feedback
We welcome your feedback and comments on the proposals in the Total Mobility Discussion document.
Anyone can give feedback. You can provide feedback on behalf of yourself, another individual, a group, or an organisation. There are several ways you can provide feedback:
- You can provide feedback through an online survey hosted on Accessible Surveys – this survey will allow you to provide feedback in accessible formats. Take the survey here: Proposals to strengthen Total Mobility (accessiblesurveys.com)
- If you would like to provide feedback using the NZSL form, take the survey here: Proposals to strengthen Total Mobility - NZSL version (accessiblesurveys.com)
- If you would like to provide feedback using the Easy Read form, take the survey here: Proposals to strengthen Total Mobility - Easy Read version (accessiblesurveys.com)
- If you would like to provide feedback using Voice Recording, take the survey here: Proposals to strengthen Total Mobility - Voice Recoding version (accessiblesurveys.com)
- Alternatively, if you want to use different types of accessible formats you can click a button at the top right of the screen that will give you all accessible format options.
- You can also provide written feedback to us by filling in the feedback form, which can either be emailed to us at totalmobilityreview@transport.govt.nz or posted to:
Total Mobility Consultation
Ministry of Transport
PO Box 3175
Wellington 6140
NZSL summary of Discussion document
Read the Total Mobility Discussion document
Large Print:
Braille
Audio
Easy Read