Minister of Transport, Hon Phil Twyford has directed the Ministry of Transport (the Ministry) to undertake a review of the organisational culture of the Civil Aviation Authority (CAA) and Aviation Security Service (Avsec) under section 132 of the Crown Entities Act 2004.

The review of CAA organisational culture will focus on three areas; reviewing reports of bullying and harassment to understand how they were addressed, conducting a workplace culture assessment, and ensuring policies, procedures and prevention controls for managing bullying and harassment.

The Ministry has commissioned consulting firm RDC Group (RDC) to provide external specialist support. The RDC team will be led by Doug Craig.  In addition, Barrister Rachael Schmidt-McCleave will provide additional expertise to the review team.

The Ministry's report, its findings and recommendations are intended to be released by the Minister in due course following the completion of the review.

The review methodology will involve interviews with current and ex-staff members, leaders, Board members and stakeholders, together with an assessment of organisational resources and strategy. We will seek to identify any concerns regarding workplace culture and where relevant, propose changes for handling complaints and improving organisational culture.

Individuals who take the opportunity to share their concerns for the review can be assured that all personal information and comments will be treated in strict confidence. Where relevant, individuals will also be given details of existing avenues of support, counselling services or other pathways for the resolution of complaints.

There is a process in cases where individuals are bound by a Non-Disclosure Agreement with the CAA and wish to share their concerns with the review team. CAA have agreed, in any case where a person requests a waiver of a Non-Disclosure Agreement, that they will sign a Non-Disclosure Agreement Waiver.

The review will not reopen past complaints of alleged or upheld bullying and harassment, or investigate new reports of incidents or complaints against specific individuals.  Any new complainants will be advised of the pathways for the resolution of complaints.

If you would like further information about this review, or wish to share any concerns or feedback relating to organisational culture at the CAA or Avsec, you are invited to contact us using the following email;, or call Robert Anderson, Principal Advisor, Ministry of Transport on 022 019 1246.

The CAA has commissioned a separate investigation to assess specific allegations of inappropriate behaviour and conduct within Avsec. This investigation is running concurrently to the Ministry led review of CAA organisational culture.

The full terms of reference for the review can be viewed here [PDF, 203 KB].

Frequently asked questions can be viewed here.

Guide for complainants can be viewed here